The cosmetics giant and the blogger: the new "social e-commerce experience"


- Last updated on GMT

The cosmetics giant and the blogger: the new "social e-commerce experience"

Related tags Internet Cosmetics

Cosmetics giant L’Oreal and internet personality Michelle Phan have collaborated to launch a new colour cosmetics brand- sold exclusively online.

The designer 'em' line will be available from the website, which L’Oreal hopes will create a new “social e-commerce experience.”

The website has features to allow consumers to interact with friends and other consumers, provide feedback and upload their own tutorial videos online.  

In a statement, Carol Hamilton, President of L'Oréal Luxe, said: “Beauty lovers are increasingly consuming and sharing information digitally, though online communities. We saw the power of these communities and wanted to meet them where they live – online."

”Michelle Phan's expertise in make-up, plus her passion for teaching and empowering women has made her a digital phenomenon. She represents exactly what this is all about – community, empowerment, artistry.”

A digital brand

Creator Michelle Phan says that her focus for the new range is on “empowering women to tell their own beauty stories with make-up.”

The product range is made up of over 250 individual items, including cheek and lip palettes and refillable eyeshadow.

Aziza Johnson, spokesperson for the brand via Outcast PR, told :“This is a truly digital brand and we wanted to stay true to its ethos, so we decided that em should be launched exclusively online.”

“It’s a brand that came to being through a community on the internet, so it makes sense to have it live online.”

An online force

Phan is an internet personality and brand ambassador for L’Oreal who went viral via posting makeup tutorials on YouTube.

L’Oreal are using her online style in the marketing of the range, with the website incorporating information sharing and giving customers the ability to upload their unique looks and demonstration videos online.

Social media will also be used extensively to promote the new product range.

Johnson said: “em has its own Facebook, Instagram, Pintrest and Twitter accounts. We are also leveraging Michelle’s social channels, which include 4 million YouTube subscribers and 1.3 million Facebook fans.”

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